FAQ
Shipment
How long does shipping take?
Due to increased demand, we ask for your understanding that delivery times are currently between 7 and 21 working days.
Do I have to pay shipping costs?
For orders up to 60€ the shipping costs are 5.95€. For orders over 60€ the shipping is free.
Which countries do you ship to?
We ship to all EU countries (including Switzerland, Norway and the United Kingdom)
returns
How do I get a return label?
Unfortunately, we do not provide you with a return label, so you have to write the address on your package yourself. You can find all information about returns in our cancellation policy.
Are there any costs for returns?
Unfortunately, you will have to pay the shipping costs for returning the goods yourself. We ask for your understanding!
To which address do I have to send the return?
Please send us your return to the following address:
Daniela Tonweber
Wüstenrotstrasse 7
5400 Hallein
Austria
How long is my right of return valid?
After receiving the goods you can return them to us within 14 days.
How long does it take to process the return?
Processing your return usually takes two to three weeks.
What condition must the product be in?
The product must be returned in perfect condition. If the item is returned damaged or dirty, we reserve the right to request a refund.
Contact
How can I reach you?
You can reach us via email at info@julewry.com.